Legal
Privacy Policy
How we collect, use, share and protect information in the ClubOS app.
Last updated 17 July 2026
1. Who we are
ClubOS is operated by Fireclouds Software Solutions ("we", "us", "our"), Coonoor – 643102, Tamil Nadu, India. For any privacy question or request you can reach us at fireclouds.app@gmail.com or 044-401-14665. This policy explains how we handle information when you use the ClubOS mobile application (the "App").
2. Who uses ClubOS
ClubOS is an operational tool for club staff and administrators. Most data in the App is entered by club staff to run the club — for example member records, orders and bills. If you are a club member and want to know how your club uses ClubOS, please also contact your club directly, as they control their own records.
3. Information we collect
a. Account & login information
When a staff account signs in, we process the sign-in credentials and role needed to authenticate the user and control access.
b. Club and member records
The App stores the operational data a club enters, which may include: member names, membership numbers, phone numbers, email addresses, membership category, credit limits and balances; restaurant and kitchen orders; bills and payment records; and room/booking details.
c. Device & technical information
To keep the App running and secure we may process basic technical data such as device type, app version, and error/diagnostic logs.
We do not use the App to serve advertising, and we do not sell personal information.
4. How we use information
- To provide and operate the App's features (members, restaurant, kitchen, billing, reports).
- To authenticate users and enforce access permissions.
- To keep records accurate, prevent misuse, and secure the service.
- To diagnose problems and improve reliability and performance.
- To comply with applicable legal and tax obligations.
5. Where your data is stored (service providers)
We host the App's database and authentication on Supabase, a cloud backend provider, which stores data on secure server infrastructure on our behalf. Supabase processes data only to provide hosting, database and authentication services to us. We do not share your information with third parties for their own marketing.
6. Data retention
We keep operational records for as long as the club account is active and as needed to provide the service. Some records (for example billing and payment records) may be retained for longer where required by law or for legitimate accounting purposes. When you request account deletion, we follow the process in section 8.
7. Security
Access to protected data is restricted by authentication and row-level security policies, and traffic is encrypted in transit. No method of transmission or storage is completely secure, but we take reasonable measures to protect information against loss, misuse and unauthorised access.
8. Your rights & account deletion
You may request access to, correction of, or deletion of your personal information. To delete your account and associated data, use our dedicated page:
Delete your account: visit the Delete account page. After a request, the account is scheduled for permanent deletion following a 30-day grace period. During those 30 days the request can be cancelled; after 30 days the data is permanently deleted and cannot be recovered.
Depending on your location, you may also have rights under applicable data-protection laws (such as the right to object or to lodge a complaint with a supervisory authority). Contact us to exercise any of these rights.
9. Children
ClubOS is a business/operational tool and is not directed to children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the App after changes take effect means you accept the updated policy.